Return & Exchange Policy
At Alternative Livin’ your satisfaction matters to us! While we don’t offer cash refunds, we’re happy to provide a store voucher for future purchases if your item isn’t quite right.
Returns
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We accept returns on sealed, unopened items only.
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Items must be returned in the same delivery bag they arrived in.
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Please drop off your return at our designated Drop-Off Bin in Oranjestad.
Important
Before dropping off your return, kindly message us via WhatsApp at +2975601789 to let us know. We’ll guide you through the next steps and coordinate your store voucher once we’ve received and verified the return
Please Note
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Returns must be made within 2 days of receiving your order.
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Store vouchers are valid for 1 month and can be used on any future purchase.
FAQ
1. What payment methods do you accept?
We accept local bank transfers from all local banks, Cash payment on delivery or check out directly on our website via payment link from Sentoo.
9. What if my item arrives damaged or incorrect?
2. Do you ship internationally?
Currently, we only ship within Aruba. Shipping options and fees will be calculated at checkout.
9. What if my item arrives damaged or incorrect?
3. How long will it take to receive my order?
Shipping within Aruba usually takes 2 business days.
9. What if my item arrives damaged or incorrect?
4. How can I track my order?
Once your order ships, you'll receive a confirmation email and a What’sApp message to confirm drop off location. You can follow up on your package on that same number.
9. What if my item arrives damaged or incorrect?
5. Can I modify or cancel my order after placing it?
Please let us know as soon as you receive the confirmation email and What’sApp. We’ll do our best to accommodate changes before your order ships.
9. What if my item arrives damaged or incorrect?
6. What is your return/refund policy?
We accept returns on unopened, unused products within 2 days of purchase. Please visit our Returns & Exchanges section for full details.
9. What if my item arrives damaged or incorrect?
7. Are your products natural or organic?
Yes! We carefully curate our selection to include natural, low-tox, and sustainable products aligned with our wellness philosophy.
9. What if my item arrives damaged or incorrect?
8. Do you offer local delivery or pickup in Aruba?
Yes, we offer [local delivery / pickup options] for customers in Aruba. You’ll be able to choose your preferred method at checkout.
9. What if my item arrives damaged or incorrect?
9. What if my item arrives damaged or incorrect?
We’re so sorry! Please reach out to us at our customer service number +2975601789 within 48 hours of delivery with your order number and a photo, and we’ll make it right.
9. What if my item arrives damaged or incorrect?
10. How can I contact you?
Yes! We carefully curate our selection to include natural, low-tox, and sustainable products aligned with our wellness philosophy.